About the Roseman University Library

As the Henderson Library Service Desk Manager, you'll play a pivotal role in supporting the Director of Library Services in the dynamic daily management of our campus library and the Roadrunner Outfitter.

You'll lead a passionate team at the library service desk, overseeing circulation and technology lending, while ensuring exceptional service for all patrons. Additionally, you’ll manage the daily operations of the Roadrunner Outfitter, Roseman University’s vibrant spirit store. Bring your leadership skills and passion for service to help create an inspiring environment for our community!

The regular schedule for this position is Monday through Thursday from 8am - 7pm (4 10-hour shifts) with every Friday off work.

Who We Are

Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education. With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities. Our mission is clear: to prepare the next generation of healthcare professionals to excel in their fields, foster collaboration, and lead with impact. Join us in our journey to make a meaningful difference in healthcare and in the lives of the communities we serve.

What We Offer

Roseman University fosters an environment that encourages collaboration, empowerment, and trust. We offer a wide-ranging benefits package that includes:

• Retirement program with employer contributions of up to 7.5% 

• Ample vacation (22 days per year) and sick leave (12 days per year) for a remarkable work-life equilibrium

• Paid holidays to enjoy throughout the year (including a 1 week summer and 2 week winter break, see holiday closures on the Library Spaces page of this guide for more information)

Job Description

Reports To: Director of Library Services

Location: Henderson, NV

Job Summary

As the Service Desk Manager, you'll play a pivotal role in supporting the Director of Library Services in the dynamic daily management of our campus library and the Roadrunner Outfitter.

You'll lead a passionate team at the library service desk, overseeing circulation and technology lending, while ensuring exceptional service for all patrons. Additionally, you’ll manage the daily operations of the Roadrunner Outfitter, Roseman University’s vibrant spirit store. Bring your leadership skills and passion for service to help create an inspiring environment for our community!

Essential Functions:

• Manage all the functions of the library service desk, including opening and closing the library, circulating materials via the integrated library system, assisting users in locating and using resources, troubleshooting equipment issues, shelf maintenance, keeping statistics, and monitoring the library space
• Hire, train, and supervise library student workers and library assistants
• Manage the day-to-day operations of the Roadrunner Outfitter including interacting with customers, processing orders, taking inventory, and restocking merchandise.• Coordinate service desk coverage during all operating hours, and manage the service
  desk calendar
• Maintain leisure reading collection, reserves collection, and circulating technology
• Implement and enforce policies and procedures related to the library service desk, including communicating changes and training other staff
• Resolve library borrower issues, including determining when a situation warrants making an exception to established protocols and when replacement fees are warranted for damaged or lost materials
• Create and maintain library displays, signs, and other visual communication projects
• Contribute to the planning and organization of library programs and outreach events in-person and online
• Serve as the person in charge when the Director or Assistant Director of Library Services is not on campus

Requirements

• High school diploma, 3 years of library work experience required, or any combination of education, experience and training which provides the following Knowledge, Skills, and Abilities
• Experience providing exceptional customer service
• Management experience preferred

How to Apply

Please prepare your resume and cover letter for submission. The rest of the questions should not require extra preparation. See the page-by-page walkthrough below.

• Your mobile phone will be used to verify your identity.
• You may opt in to text notifications.
• Please submit your resume. You will not have to re-enter information from your resume.
• You may opt out of the artificial intelligence algorithm that produces a Profile Relevancy analysis. The Search Committee will not consider the resulting score.
• We encourage you to submit a cover letter. The Search Committee will consider all your materials.